Delete your Wattora account

The app and who runs it

The Wattora app and its web dashboard (app.wattora.eu) are part of the Wattora project, which is in the process of being incorporated as a company. Until then, the data controllers are the founders Damiano Alessi, Pietro Argenton and Stefano Mancone, acting as joint controllers (Art. 26 GDPR), reachable at info@wattora.eu.

How to delete the account

In the Wattora app

1. Open the Wattora app and sign in with the account to be deleted.
2. Open “Profile” and choose “Delete account” (in the Italian version: “Profilo” → “Elimina account”).
3. Before the final confirmation, the app asks for the account's password and lists the homes and the data that will be deleted.
4. Confirm the deletion.

On the web dashboard

1. Sign in at app.wattora.eu with the account to be deleted.
2. Open the “Account” section and choose “Elimina account” (the dashboard is in Italian).
3. Confirm the deletion with the account's password.

Without the app

The deletion can also be requested by email to info@wattora.eu, sent from the account's email address. In that case the account and its data are deleted within 30 days of the request.

After a request in the app or on the web

• The account is deactivated at once, and every open session, in the app and on the web, is ended.
• The data is deleted 14 days after the request.
• Until then, the request can be withdrawn: signing in with the account's password offers the option to cancel the deletion.
• A first email confirms the request; a second one confirms that the deletion has been carried out.

What is deleted

• The account: email address, password and access rights to homes.
• Every home of which the user is the only owner, with all its data: the energy history (the readings sent by Wattora CORE), the uploaded bills, files included, the savings and CO₂ figures, the forecasts and the settings.
• The app's error reports linked to the account.
• The log of the emails Wattora sent to the account's address.
• The requests sent from the wattora.eu website with the same email address.

Homes with another owner

A home that also has another owner is not deleted and stays with that owner: only the access of the user deleting the account is removed. The bills that user uploaded stay with the home, without their name.

The Wattora CORE device

The Wattora CORE of a deleted home is unlinked and keeps no data of that home in Wattora's systems. Anyone holding the pairing code printed on its label can pair it again.

What is kept, and for how long

No personal data. Wattora keeps only the account's internal number and the date of deletion, to make sure the account stays deleted even after a backup is restored. The database backups are encrypted and are overwritten within 6 months. Should one of them be restored, the deleted accounts would be deleted again.

Special cases

• An account that owns a home used to run the service itself, such as the demo home or a pilot home, cannot be deleted from the app: in that case, please write to info@wattora.eu.
• Administrator accounts of the service cannot be deleted from the app.